FAQs

Only clients who meet the account specific criteria can opt to change their account type. Please see here.

Yes. Upon opening an account, you have the option to use both real and demo modes. We also encourage new Clients to practice trading on a demo account before transitioning to live trading.

You can open a live account here.

The most convenient way to verify your account is to provide us with your Proof of ID (POI) and Proof of Residence (POR) documents. To do this, you must log in to your account and start the verification process. The process will only take a few minutes. Your account won't be fully active until our team has received your POI and POR documents.

What's a valid POI document?

A valid, clear colour copy of your Passport or government issued ID or Driving License, in high resolution, showing the relevant information including:

• Your photograph, full name and date of birth.

• Country of issue and expiry date.

• Passport/ID number, MRZ number or Driving License number.

Please ensure the copy is not cut/cropped and all edges are visible.

What's a valid POR document?

A clear copy of your recent utility bill, bank or tax statement showing the following:

• Your Name.

• Your home address.

• Date of issue.

• Issuer of the document.

• Dated within the last 6 months.

Axiance takes the privacy and security of your financial and personal information very seriously. We strive to maintain industry-standard administrative and technical safeguards designed to protect any sensitive information, all of which are described in detail in our Privacy Policy.

There are also things you can do to help keep your personal data safe:

• Never share your account password with anyone. Axiance employees will never ask for your password.

• Beware of online fraudsters, and do not click/open suspicious emails and attachments. All transactions (deposits/withdrawals) must be carried out via our secure Client Area.

• Regularly update your password(s), and store your username and password combinations safely.

Axiance offers different account types to Retail and Corporate clients. You can view our account types here.

The “Appropriateness Assessment” is a way for us to assess whether a complex product such as CFDs, is appropriate for you. As a regulated broker, we are required to obtain your investment knowledge and experience in trading complex instruments, and assess that information.

If you lack the knowledge and experience required to trade complex products, or if you failed to complete the Appropriateness Assessment, we may not allow you to trade in such complex instruments or you may be required to proceed with a demo account, prior to opening a live account.

Please contact us, If you would like us to reassess your suitability, or if you believe that the information you have provided us on the registration form was inaccurate.

Customers are required to verify their accounts for identification and security purposes in accordance with our customer due diligence process, for example the verification of your name, date of birth, residential address, phone number, email address, payment method, etc.